Aftersales & Warranty

Aftersales & warranty

Aftersales

At Sirus we are extremely proud of our after sales service, and we do everything we can to look after all of our customers. Our dedicated customer service team are always on hand to help should you require assistance, and will go that extra mile to ensure you are happy with our service.

We have a team of mobile engineers on the road, and if required we can come directly to your home if you have any issues with your vehicle conversion. It may not be straight away but we will do our best to get to you as soon as we can.

With all new Sirus mobility vehicles, we include an annual service on your vehicle conversion, and will visit your home or workplace at the end of the first and second year of ownership.

“Sirus understand that just because people have disabilities, it doesn’t mean that they don’t work, or have an active social and family life, an assumption that I face regularly. So their after sales team do their best to work around me and my often hectic schedule when collecting or servicing my vehicle”.

Kelly, Qubo customer.

 

Trading in your car

If you are looking to change your Sirus vehicle, just call us. We will either buy back your existing vehicle (depending on our current Approved Used mobility vehicle stock), or offer you help and advice as to how to go about this. Call our sales office to discuss your options on 0121 505 7777.

 

Warranty cover

Motability Contract Hire vehicles

All Motability WAV vehicles come with at least a three-year warranty so any repair caused by general wear or mechanical fault is covered*. If you are out and about and concerned that your car is unsafe, please contact RAC Motability Assist. If you have mechanical problems with any aspect of your vehicle conversion, you can contact Sirus directly.

Privately purchased vehicles

We provide a three-year warranty and service on all new Sirus mobility vehicles*. If you do ever encounter any problems with your vehicle conversion all you have to do is call us. Our aftersales team will assess the situation, and arrange for the vehicle to be fixed, either at your home or back at the Sirus factory. This also includes three years service.

Approved Used vehicles

If you purchase an Approved Used wheelchair accessible vehicle from Sirus directly, you will receive a 2-year RAC warranty, which includes 1-year roadside assist.

*Please note, warranty is void if there is evidence of neglect or misuse.

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