Aftersales & Warranty

As a Motability Premier Partner, we are extremely proud of our aftersales service, and we do everything we can to look after all of our customers. Our dedicated customer service team are there to help should you require assistance and will always go that extra mile to ensure you are happy with our service.

Next Steps…

After you have taken delivery of your vehicle, here’s what to expect:

 

  1. Customer Satisfaction Survey sent to you via email a few weeks after delivery
  2. Post-delivery familiarisation check around four weeks after delivery
  3. Annual service on your conversion
  4. Ongoing customer service and support
  5. Dedicated mobile service engineers

Customer Satisfaction Survey

Your feedback is really important to us. We ask all of our customers to answer our short survey to find out your views on our service and your Sirus vehicle. You can also opt in to our monthly E-Newsletter if you haven’t already for news, promotions and competitions. Read our customer stories here.

Post-Delivery Familiarisation Check

After around four weeks one of our mobile service engineers will carry out a post-delivery familiarisation check on your vehicle conversion to make sure you are happy and are comfortable with all of the equipment and adaptations on your vehicle. That gives us the chance to ensure everything is working perfectly and you can ask any questions you may have. We will arrange a suitable day and time to visit you.

Annual Service

With all new Sirus mobility vehicles, we include an annual service on your vehicle conversion and will visit your home or workplace at the end of the first and second year of ownership. We will check your tailgate, side sliding door and ramp, seating, wheelchair restraints, wheelchair user seat belts, lights and indicators plus any additional adaptations such as hand controls (if applicable)*.  Minor issues will be carried out there and then by one of our mobile engineers. In the event there may be something more significant that needs addressing, we will arrange for your vehicle to come back to Sirus for any repairs and deliver it back to you at a time to suit you.

Customer Service and Support

You will have access to a dedicated customer service team based at head office. Our team of experienced advisors offer free advice and support and will arrange any service and warranty work required. You can contact us via email (customerservice@sirusautomotive.co.uk) or telephone (0121 505 9494) Monday-Friday 9-5pm.

Mobile Engineers

We have a team of mobile engineers on the road, and if required we can come directly to your home if you have any issues with your vehicle conversion. We will do our best to get to you as soon as we can.

Warranty Cover

Motability Customers

All Motability customers receive a five-year warranty (to match your Contract Hire Agreement) so any repair caused by general wear or mechanical fault is covered*. If you have mechanical problems with any aspect of your vehicle conversion, you can contact Sirus directly. If you are concerned that your car is unsafe, please contact RAC Motability Assist immediately.

Private Sirus Customers

We provide a three-year warranty and service on all new Sirus mobility vehicles*. If you do encounter any problems with your vehicle conversion all you have to do is call us. Our aftersales team will assess the situation, and arrange for the vehicle to be fixed either at your home or at Sirus.

Approved Used Vehicles

If you purchase an Approved Used wheelchair accessible vehicle from Sirus directly, you will receive a 2-year RAC warranty, which includes 1-year roadside assist. You will receive ongoing support and advice from our dedicated aftersales team and can contact them anytime if you have any questions. If you require assistance out of office hours, you should contact RAC immediately. Read more about our aftersales and the service and warranty on your Approved Used WAV.

*Warranty is void if there is evidence of neglect or misuse.
* Adaptations serviced if fitted by Sirus.
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