Team Insights 2026: Meet Donna, Mobility Vehicle Specialist

As part of our ongoing Team Insights series, we’re excited to shine a spotlight on the dedicated people who make Sirus such a special place to work—and to partner with. Today, we’re delighted to introduce Donna, one of our talented Mobility Vehicle Specialists, who joined the Sirus team last October. 

Supporting Customers with Care 

In her role, Donna is often one of the first points of contact for customers exploring Wheelchair Accessible Vehicles (WAVs). Whether she’s answering queries by phone or email, arranging demonstrations, sending brochures, or preparing quotes, Donna prides herself on delivering a seamless, supportive experience. 

“My role at Sirus involves speaking to customers either by email or by phone and providing an excellent service for those who are looking for WAVs. I send brochures, arrange demos, provide quotes and submit orders for their desired vehicle.” 

Donna’s commitment to guiding people through these important decisions shines through in every conversation. 

A Wealth of Customer Service Experience 

Donna brings over 25 years of customer service experience, gained across several industries, including banking and insurance. This strong foundation allows her to build trust quickly and provide the thoughtful, personalised support that our customers value. 

Sirus Mobility have been helping customers since 2004, and we are extremely proud of our customer service and after-sales commitments. 

A Warm Welcome to the Sirus Family 

Starting a new role can be daunting, but Donna says joining Sirus felt comfortable right from day one. 

“I have found working at Sirus a really nice place to work. Everyone has made me feel welcome, and the office is a pleasant place to work.” 

Creating an inclusive, friendly environment is at the heart of what we do—and we’re glad it shows. 

What Makes the Job So Rewarding 

When asked what she enjoys most about her role, Donna doesn’t hesitate: 

“The best thing about working at Sirus is the job – it’s very rewarding.” 

Helping individuals and families regain independence through mobility solutions is something our whole team is passionate about, and Donna’s enthusiasm reflects that perfectly. 

Thank You, Donna 

A huge thank you to Donna for sharing her experience—and for the warmth, professionalism, and commitment she brings to the Sirus team every day. We’re proud to have her with us. 

Stay tuned for more stories from our brilliant colleagues in future instalments of Team Insights.