Case Study

“Sirus provided excellent service and after care, which was very relieving and comforting for me as a disabled person”

We hear from one of our lovely Adaptations customers who wrote us a letter of thanks after we fitted an adaptation to his mobility car. Mr Mahmood M Sacha had two transfer plates fitted, one to the driver’s side for when he occasionally drives, and one to the passenger side for when his son is driving and he travels as a passenger.

“May I take this opportunity to thank Sirus Automotive for the excellent service and care you provided for the adaptation in my new mobility car.  I had the opportunity to arrange a home service with the adaptations demonstration car at my home which is fitted with a range of adaptations. Tina Hawthorn your Adaptations Sales Advisor was very supportive when she visited my home and went through the demonstration car and all the adaptations available to me. She also provided me with all the information I needed and I was assured that Sirus will offer after care service on the adaptations and also any further requirements that I may need in the future.

Care and provision by an experienced team

Tina was a very polite and showed professionalism in her duty. I am very pleased with the excellent service she provided on behalf of the Sirus team. She contacted me on several occasions to ensure everything was okay with me using the car with the appropriate adaptations, which was a transfer plate to help me get in and out of the vehicle with ease. This shows after care provision by an experienced member of your staff, which was very relieving and comforting for me as a disabled person.

Support and guidance 

Finally please convey my thanks to all the supporting staff including the engineers who installed the transfer plates (designed by Autoadapt by Elap) which have been very useful since I’ve had my mobility vehicle and now provides comfort moving in and out of the vehicle. May I take this opportunity sincerely thank Tina for her kind support in assisting me and I am very grateful for all information and guidance she provided to me during her visit and we send our gratitude to Tina as a valued member of your staff at Sirus Automotive.”

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