Team Insights – Meet Joby from our aftersales team

We are launching a series of blogs about our dedicated, committed team. Find out more about the people you speak to at Sirus, and what drives them to provide the level of service Sirus is known for.

This week we hear from Joby, our aftersales advisor who joined the business in 2022. 

Tell us about your role at Sirus?

“I work in the aftersales department with Mani and Laura. The role involves maintaining all vehicles that have been sold by Sirus, whether it’s through the Motability Scheme or for private customers. We provide technical advice, remind the customers of their upcoming MOT’s and services, allocate engineers to attend the customers home if there are any breakdowns/conversion services needed or to bring the vehicle into our workshop if any conversion repairs are required. We can also assist our customers with movement of their vehicle into/from dealerships, request hire vehicles and taxi accounts and any other queries our customers have.

Tell us about your previous experience?

All my previous jobs have had an element of customer service involved, both face to face interactions and via email/telephone. I was a manager in a retail environment for a number of years, I also spent a year working in service and breakdown for a lift company that supplied many high-end companies across the UK. This helped me improve my customer service skills and professionalism as I was often liaising with senior management from businesses such as McDonalds and JD Sport. I was also in charge of all invoicing for breakdowns, services and parts orders, which helped me to gain knowledge on the accounts side of the business.

How have you found working at Sirus?

So far I have loved every minute. From my first day everyone has been super welcoming and happy to help if I’ve had any questions. Mani and Laura have been amazing, making me feel part of the team and helping me to settle in.

What is the best thing about working at Sirus?

This job is really rewarding as we are helping people to find independence and freedom. Hearing positive feedback from customers gives me the motivation to work even harder, which I’ve never had in any previous roles”.